Terms of sale
Terms of Sale
These Terms of Sale apply to every order placed on morelisa.com. By placing an order you accept them, together with our Terms of Service, Shipping Policy and Refund & Return Policy.
1. Orders and contract
When you place an order you will receive an email confirming that we have received it. The contract of sale is concluded when we dispatch your order and send you the shipping confirmation. We may decline an order, for example if an item is out of stock, if we cannot verify the payment, or if there was an obvious pricing error; in that case you will be refunded in full.
2. Prices and promotions
Prices are shown in the currency selected at checkout and include the discounts applied at that moment. Promotional prices, such as our closing sale and "buy more, save more" discounts, are applied automatically at checkout and are valid only while the promotion runs and while stocks last. Prices do not include import duties or taxes that your country may apply to international orders.
3. Payment
Payment is taken at the time of the order through the secure payment methods shown at checkout (credit and debit cards, PayPal and local payment options where available). Your card details are handled by our payment processor and are never stored by us.
4. Shipping
Shipping is free on orders over US$ 50; below that a flat fee of US$ 4.99 applies. Orders are processed within 1–3 business days and delivered within 5–15 business days after dispatch. Full details are in our Shipping Policy.
Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.
5. Right of withdrawal and returns
You can return any item within 14 days of delivery for a full refund under our 14-day money-back guarantee. Consumers in the European Union, the United Kingdom and Switzerland also benefit from their statutory right of withdrawal, which is at least 14 days from delivery. See the Refund & Return Policy for the procedure.
6. Availability
Our items are produced in limited quantities. When an item sells out it may not be restocked. If an item you ordered becomes unavailable before dispatch, we will contact you to offer an alternative or a full refund.
7. Defective items and warranty
If an item arrives damaged or defective, contact us within 14 days of delivery with photos and we will replace it or refund you in full, including shipping. This does not affect the legal warranty rights you may have as a consumer in your country.
8. Disputes
If you have a problem with your order, please contact us first at support@morelisa.com; we resolve almost every issue by email within a few days. Nothing in these Terms limits your rights under the mandatory consumer protection laws of the country where you live.