Shipping policy

Shipping Policy

Thank you for shopping at Morelisa. Here is everything you need to know about how we ship your order.

Where we ship

We ship worldwide. Our main markets are the United States, the United Kingdom, France, Germany, Spain, Switzerland and Austria, and we also deliver to every other country where our checkout allows you to complete an order.

Shipping costs

Free shipping on all orders over US$ 50 (or the equivalent in your currency).
Orders under US$ 50: a flat shipping fee of US$ 4.99 is shown at checkout before you pay.

Processing and delivery times

Order processing: 1–3 business days. You will receive a confirmation email with your tracking information as soon as your order is dispatched.
Delivery: 5–15 business days after dispatch, depending on your country and local customs processing.

Business days are Monday to Friday, excluding public holidays. During sale periods and peak season, processing may take slightly longer.

Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.

Tracking your order

Every order is shipped with a tracking number. Tracking information can take 2–5 business days to update after dispatch while the parcel enters the carrier network.

Delays

If your tracking has not updated or your order has not arrived 15 business days after dispatch, please write to support@morelisa.com with your order number and we will investigate with the carrier and find a solution: a replacement or a full refund.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties and taxes applied by your country. These charges are determined by local customs and are the responsibility of the recipient unless they are shown and paid at checkout.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, contact us at support@morelisa.com as soon as possible; we can update the address before the order is dispatched. We cannot be held responsible for orders delivered to an incorrect address provided by the customer, but we will always do our best to help.