Privacy policy
Privacy Policy
This Privacy Policy describes how Morelisa (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from morelisa.com (the "Site") or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Site.
Please read this Privacy Policy carefully. By using and accessing the Site, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date.
How we collect and use your personal information
To provide our services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
What personal information we collect
- Information you provide directly: contact details (name, address, phone number, email), order information (billing and shipping address, payment confirmation, email), account information (username, password, security questions), customer support information (anything you include in communications with us).
- Information we collect automatically (usage data): device information, browser information, network connection, IP address and how you interact with the Site, collected through cookies, pixels and similar technologies.
- Information we obtain from third parties: from our service providers such as Shopify, which powers our store; payment processors, which collect payment information (bank account, credit or debit card details, billing address) to process your payment and fulfil your orders; and advertising and analytics partners.
How we use your personal information
- Providing products and services: to process your payment, fulfil and ship your order, send notifications related to your account, purchases, returns or exchanges, create and maintain your account, arrange shipping, facilitate returns and exchanges.
- Marketing and advertising: to send you marketing, advertising and promotional communications by email or text message, and to show you ads for our products on the Site and other websites. You can unsubscribe at any time.
- Security and fraud prevention: to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with you: to provide customer support and improve our services.
Cookies
Like many websites, we use cookies on our Site to power and improve it (including remembering your actions and preferences), run analytics and better understand user interaction, and to tailor advertising. Most browsers automatically accept cookies; you can set your browser to remove or reject cookies, which may affect the functionality of the Site.
How we disclose personal information
We may disclose your personal information to third parties for legitimate purposes, including: with vendors and service providers who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping); with business and marketing partners to provide services and advertise to you; when you direct or consent to such disclosure; with our affiliates; and in connection with a business transaction, to comply with legal obligations, or to protect the rights of our users or others.
We do not sell your personal information in the ordinary sense. Certain sharing of usage data with advertising partners for targeted advertising may be considered a "sale" or "sharing" under some privacy laws; you can opt out through our "Your Privacy Choices" page.
Third-party websites and links
Our Site may link to websites operated by third parties. We are not responsible for the privacy or security practices of those sites.
Children's data
The Site is not intended for children, and we do not knowingly collect personal information from children under the age of 16.
Security and retention of your information
No security measures are perfect and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit. How long we retain your personal information depends on our need to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your rights
Depending on where you live, you may have some or all of the following rights: the right to access and port your personal information, to request deletion, to request correction, to restrict processing, to withdraw consent, and to object to or opt out of targeted advertising and the "sale" or "sharing" of your data. You can exercise these rights by contacting us at support@morelisa.com. We may need to verify your identity before responding. You may also appeal our decision and lodge a complaint with your local data protection authority.
International users
Your personal information may be transferred, stored and processed outside your country, including in the United States. We rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, where required.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at support@morelisa.com.