Cancellation policy

Cancellations

Subscriptions and purchase options

Morelisa currently sells one-time purchases only. We do not offer subscriptions or recurring purchase options, so there are no recurring charges to cancel. If a subscription option is introduced in the future, the frequency, discount and cancellation terms will be shown on the product page at the moment of purchase, and you will be able to cancel at any time by email.

Cancelling an order

You can cancel an order free of charge as long as it has not been dispatched. Email support@morelisa.com with your order number as soon as possible and we will cancel it and refund you in full.

Once an order has been dispatched it can no longer be cancelled, but you can return it within 14 days of delivery under our Refund & Return Policy.